Updating keyboard plug
It’s probably a good idea to let the sales people know what you’re doing so they don’t think you’re up to no good.
If your keyboard is bad, you’ll probably have to bite the bullet and buy a new keyboard as they’re not really designed to be serviced.
If the problem moves with the keyboard, it’s probably the keyboard that’s at fault.
If you don’t have a friend to swap with, try disconnecting your keyboard and opening notepad – start typing something.
Make sure you leave it detached for at least, 10 seconds and I always do something to cause the on-screen keyboard to appear (like bring up IE and do a Google search) just to make sure the Surface recognizes that the keyboard is no longer attached.
Restart your Surface: I know it’s almost cliche to say it but, Windows 8.1/10 is like every other version of Windows since 3.1.
Then reconnect your keyboard and see if the onscreen keyboard goes away.
If it does, then your external keyboard is at least being recognized. You can also, always take your keyboard into your local Microsoft Store (if you have one nearby) or Best Buy to try it out on one of their demo machines.
Well, I’ll go over the steps, in order, that you take to try to resolve keyboard problems with Surface tablets and the touch/type covers.Please read this review for an affordable alternative keyboard.